 Shipping
Most in-stock orders are shipped out in 24 business hours. However, due to the wide range of colors and options for most lighting equipment, most orders are custom-built to your specifications directly from the manufacturer. Please allow 7-10 days for ANY order to be shipped to us from the manufacturer. Back orders are filled immediately as they become available. Looking for a shipping quote? It's simple. Place your order online as usual by adding various products to 'your cart'. Then proceed to 'check out'. You can bypass the name and street address, as well as the payment information and simply fill in your CITY, STATE and ZIP. After adding your state, the screen will refresh and you can view different shipping options and pricing by selecting the drop-down menu in the SHIPPING field. FedEx and UPS can not ship items over 150lbs. These items will ship via commercial freight.
General Inquiries
Questions or comments? email@eclipselogistics.com or call 330-559-5539
Returns Department
330-559-5539
IMPORTANT! HOW TO RETURN AN ITEM- Eclipse will discard any returned items that are not issued a RETURN AUTHORIZATION NUMBER (RA#). Any returns we receive without a valid RA# will be discarded at the customers' forfeiture.
- You must first contact Eclipse BY PHONE during business hours and an associate will guide you through the process and issue you an RA# and the correct address to return the item(s) to. NOT ALL RETURNS SHIP TO OUR LISTED ADDRESS!
- Email submissions are not accepted for returns. Please leave a detailed phone message including your call back number if you are forwarded to a voicemail system.
ELECTRICAL ITEMS: All sales of electronic items are final unless defective. Defective products will be replaced or repaired at the manufacturer's decision based on their written warranty. Eclipse will honor most manufacturer warranties unless otherwise stated on this website. REFUND POLICY: We do not issue refunds. If for any reason a product is deemed a valid return, Eclipse will issue you an electronic gift certificate to use for future purchases from Eclipse. SPECIALS/CLEARANCE PRODUCTS and SPECIAL ORDERS: All sales of these products are final. Full warranties still apply unless otherwise stated. These products are non-returnable and non-refundable. Standard (non-defective) returns of valid items will be charged a 35% restocking fee. We do not reimburse for shipping charges. Shipping of returnable items will be at the customers expense. All sales are final after 30 days and non-returnable unless defective under warranty. Eclipse Logistics Public Safety Equipment
40 Boardman Poland Rd
U.S. Route 224
Youngstown, OH 44512
330-559-5539 | 
